A workshop runs better when repair dates account for parts, bays and mechanics. We connect customer requests, vehicle history, work planning and service documentation.
Requests and vehicle history
- Register jobs from forms, messages and service staff; organise VIN, mileage and vehicle data. Turn descriptions into symptoms for a mechanic to investigate.
- Keep repair and service history and intake records with photographs and customer remarks.
Work planning and estimates
- Match dates to mechanics, lifts, bays and equipment; estimate time using service history and available repair-time catalogues.
- Draft parts and labour estimates and plan fleet servicing and repairs.
Parts and customer communication
- Check stock and suppliers before confirming dates; propose purchases for approved repairs. Send intake, work-start, parts-delay and completion updates.
- Remind customers about servicing using time, mileage and documented manufacturer guidance.
Settlement and quality
- Summarise completed tasks, parts used and invoice data. Assemble warranty and complaint evidence from repair history.
- Analyse service revenue, labour-hour costs, parts margins and bay utilisation.
An example workflow
A fault description enters the vehicle record. The system organises symptoms, checks parts and proposes an appointment. A mechanic confirms diagnosis and scope; the customer receives progress updates.
Implementation requirements
Customer descriptions and history analysis do not replace mechanical diagnostics. Parts compatibility and estimates require verification and agreement on repair scope.