A guest's experience depends on reception, housekeeping and support teams working together. We connect reservations with stay preparation, team tasks and service settlement.
Reservations and revenue
- Answer availability, room and service enquiries; exchange data with supported PMS and sales channels. Forecast occupancy from history, seasonality, events and booking pace.
- Propose prices under agreed rules; prepare group, conference and corporate offers and relevant additional services.
Guest communication
- Send pre-arrival information, check-in instructions and post-stay communication. A reception assistant answers approved questions about parking, breakfast and facilities.
- Group feedback by issue and route requests requiring a response to staff.
Housekeeping and staffing
- Create room preparation lists from arrivals, departures and live status. Assign work by location, team availability and cleaning time; track faults and repairs.
- Plan reception, housekeeping and food-service staffing against forecast occupancy.
Supplies and settlement
- Plan cleaning, room and catering supplies. Reconcile reservations, payments, invoices, commissions and unsettled services.
- Report occupancy, revenue per room, service costs and performance by property.
An example workflow
A reservation updates the occupancy forecast. The system prepares a pre-arrival message, cleaning tasks and service requirements. Reception sees exceptions that need personal attention.
Implementation requirements
Synchronisation depends on PMS and sales-channel capabilities. Pricing, group offers and communication rules are agreed with the property; portal access is not assumed.